Improve quality at POS

JET Mystery Shopping

Test purchases are a proven and objective tool for measuring quality at point of sale. If there are problems with the sales environment, promotional materials or the way in which sales staff communicate, the product’s sales figures will remain below expectations.

We deal with these specific weaknesses for you. As a mystery shopping agency we manage quality of service for customers, observe their perception of quality and give recommendations for action.

  • Online as well as offline service

  • Covers the complete process

  • Collect information on competitors

  • Review of sales staff’s product knowledge and product recommendations

  • Check on effectiveness of training courses or marketing activities conducted

  • Test purchases

  • Experienced staff

  • Direct communication

  • Detailed evaluation using online tools

Logo Mystery Shopping Agency JET Services

Everything from one source

At JET Mystery Shopping, like our other JET services, you’ll benefit from our 360-Degree service. We cover the entire process for our clients – from order placement to delivery.

To ensure high quality standards, as a mystery shopping agency we operate based on standardised and transparent processes. They begin at the organisational end with briefings and call scheduling. Test buyers’ call dates at stores are documented in the internal JET field management reporting tool.

Complete transparency for our clients

The test purchase is carried out using a created briefing or scenario. In addition to the test purchase, our service at POS also includes collecting data and completing a report.

Upon completion, the mystery shoppers use the JET field management reporting system. Of course, as a client you can view these test reports online. In addition to continuous quality assurance, we send you reports at agreed intervals.

We provide information about service quality, which is linked directly to your products and the associated standing of your brand. Take advantage of our years of experience as a mystery shopping agency to create the best service quality for your customers. They will always associate these qualities with your brand.